If you have a possible claim, here are some suggestions to increase your comfort and
confidence about resolving the situation to the best of your ability.

1 - What needs to be done to stabilize the situation?
Make reasonable decisions to protect the property and minimize risk of further loss or increased
costs. This makes sense even if you are uninsured. If coverage applies, this is expected.  
Generally, try to not alter physical evidence or dispose of materials until there is an opportunity for
inspections and possible evidence retention. If physical evidence requires alteration to further
protect property or life, careful decisions are in order. Preserve as much as possible.

Stabilizing the situation may include contacting someone to assist you with drying, etc.  Your
selection of someone to do the repairs to your satisfaction is important.  Here are the names of a
few specialists that you may wish to consider.  You are not limited to these firms, we've simply
listed a few for your convenience.

Heartwood Construction, Inc. - (616) 785-0210 - 24/7 Emergency Service
Grand Rapids Construction Services - (616) 243-1927 24/7 Emergency Service
Service Master Kent County - (616) 248-0241 - 24/7 Emergency Service

2 - Contact our agency (616) 363-4946.
Provide all available information, and information for reaching you— even more important if you
have to temporarily move. Our agency is a valuable resource, with experience in our community.

3 - If repairs will be needed, begin to identify who you might hire to do that work
Your selection of someone to do the repairs to your satisfaction is important.

4 - Collect and maintain documentation related to the event
Retain receipts and invoices; and make notes to assure that you will have an effective record of
the event and its consequences.

Following these suggestions immediately after a loss will help you move through the experience
with the information needed to make effective decisions.

Property Loss Information

General Loss

Water Damage


24/7 Emergency Claims

Call (616) 363-4946

After normal business hours an
attendant will guide you to a
representative for emergency
claim assistance.
1700 E BELTLINE AVE NE, SUITE 120, GRAND RAPIDS, MI 49525-7044
PROACTIVE  |  KNOWLEDGEABLE  |  RESULTS
If water
invades your
business or
home...
_Water Damage Loss